Feb 10th, 2020
Hi, my iMac has started running really slow. I did try reinstalling High Sierra, and it seemed to work, but now is back to the slow speed. Opening apps is slow, searching, everything. I will paste the etracheck report in here. Will try the new account and starting in Safe to see if that does anything. After your Mac boots up, restart it as you usually do. If this doesn't help, follow the instructions below: - Shut down your Mac - Wait until your computer turns off and after that press the Power button - Right after you hear the startup tone, press and hold the Shift key - Release the Shift key when you see a grey Apple sign and the. My next launch is fine, but all subsequent launches will have the same issues - so I'll have to manually delete it bin file every time. I've run the cleaner tool, i've installed a fresh copy of CC. It seems reasonable to infer that there may be an issue with a particular plugin, but as it's a. Mac OS X 10.10 (14A389) Report Version: 11 Anonymous UUID: 865B0366-92AB-4F1B-84C9-0B364B84BA84 Time Awake Since Boot: 5200 seconds Crashed Thread: 14.
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- Report generated: 2020-02-10 09:19:19 Download EtreCheck from https://etrecheck.com Runtime: 4:54
- Sandbox: Enabled
- Problem: Other problem Description:
- Major Issues: None
- These issues do not need immediate attention but they may indicate future problems or opportunities for improvem ent.
- Heavy network usage - This machine has recently restarted and has high network usage.
- Clean up - There are orphan files that could be removed.
- Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed. 32-bit Apps - This machine has 32-bits apps will not work on macOS 10.15 “Catalina”.
- Limited drive access - More information may be available with Full Drive Access.
- iMac (21.5-inch, Late 2013)
- 1 2.7 GHz Quad-Core Intel Core i5 (i5-4570R) CPU: 4-core
- 8 GB RAM - Upgradeable by an Apple Authorized Service Provider
- BANK 0/DIMM0 - 4 GB DDR3 1600 BANK 1/DIMM0 - 4 GB DDR3 1600
- Intel Iris Pro - VRAM: 1536 MB iMac 1920 x 1080
- disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical - 5400 RPM) Internal SATA 3 Gigabit Serial ATA
- disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB disk0s2 [APFS Container] 1000.00 GB
- disk1 [APFS Virtual drive] 1000.00 GB (Shared by 5 volumes)
- disk1s1 - M************ Data (APFS) [APFS Virtual drive] (Shared - 144.57 GB used) disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)
- disk1s3 - Recovery (APFS) [Recovery] (Shared - 527 MB used)
- disk1s4 - VM (APFS) [APFS VM] (Shared - 4.30 GB used)
- disk1s5 - Macintosh HD (APFS) (Shared - 11.27 GB used)
- disk1s1 - M************ Data [APFS Virtual drive]
- 1000.00 GB (Shared - 144.57 GB used, 841.05 GB available, 839.05 GB free) APFS
- disk1s3 - Recovery [Recovery]
- 1000.00 GB (Shared - 527 MB used, 839.05 GB free) APFS
- iMac Upstairs 2020-02-10
- disk1s4 - VM [APFS VM]
- 1000.00 GB (Shared - 4.30 GB used, 839.05 GB free) APFS
- disk1s5 - Macintosh HD
- 1000.00 GB (Shared - 11.27 GB used, 841.05 GB available, 839.05 GB free) APFS
- Read-only: Yes
- 3.00 TB (1.20 TB used, 1.80 TB free)
- Mac OS Extended (Case-sensitive, Journaled) Disk Image
- Network:
- Interface Bluetooth-Modem: Bluetooth Interface en0: Ethernet
- Interface en1: AirPort
- Interface en4: Bluetooth PAN Interface fw0: Thunderbolt FireWire Interface en5: iPhone
- Interface bridge0: Thunderbolt Bridge Interface en7: Ethernet Adaptor (en7)
- macOS Catalina 10.15.3 (19D76) Time since boot: About an hour
- Notifications not available without Full Drive Access.
- Gatekeeper: Enabled
- Antivirus software: Apple
- Launchd: /Library/LaunchDaemons/com.leapfrog.connect.shell.plist Executable: /Library/PrivilegedHelperTools/com.leapfrog.connect.shell Details: Exact match found in the whitelist - probably OK
- Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Java-Updater.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/M
- Details: Exact match found in the whitelist - probably OK
- Launchd: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/com.oracle.java.Helper-Tool.plist Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
- Details: Exact match found in the whitelist - probably OK
- Launchd: /Library/LaunchAgents/com.coupons.coupond.plist Executable: /Library/Application Support/Coupons/coupond launchd Details: Exact match found in the whitelist - probably OK
- Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
- Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool Details: Exact match found in the whitelist - probably OK
- Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
- Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/M
- Details: Exact match found in the whitelist - probably OK
- Launchd: ~/Library/LaunchAgents/com.google.keystone.agent.plist
- Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/Google
- SoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode ifneeded Details: Exact match found in the whitelist - probably OK
- Launchd: /Library/LaunchDaemons/com.logmein.raupdate.plist Executable: /Library/Application Support/LogMeIn/update/raupdate ' /s' Details: Exact match found in the whitelist - probably OK
- Launchd: ~/Library/LaunchAgents/com.google.keystone.xpcservice.plist
- Executable: ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/Google
- SoftwareUpdateAgent.app/Contents/MacOS/GoogleSoftwareUpdateAgent -runMode xpchost Details: Exact match found in the whitelist - probably OK
- Login Item: /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app
- 36 32-bit apps
- /Applications/Toast 8 Titanium/Toast Titanium.app RoxioBluRaySupport.kext (1.1.3) TDIXController.kext (1.7)
- SBVirtualMic64.kext (Screaming Bee Inc, 1.3.0 - SDK 10.12) LfConnectDriver.kext (1.0.6 - SDK 10.0) LogMeInSoundDriver.kext (LogMeIn, Inc., 4.1.10035)
- [Not Loaded] 16 Apple tasks [Loaded] 166 Apple tasks [Running] 128 Apple tasks [Other] One Apple task
- [Not Loaded] 36 Apple tasks [Loaded] 174 Apple tasks [Running] 124 Apple tasks [Other] 2 Apple tasks
- [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.pl
- ist (Adobe Systems, Inc. - installed 2019-08-08)
- [Loaded] com.coupons.coupond.plist (? d6de63d4 - installed 2015-09-14)
- [Other] com.logmein.LMILaunchAgentFixer.plist (? 2c91a132 - installed 2019-01-23) [Running] com.logmein.logmeingui.plist (LogMeIn, Inc. - installed 2019-01-23)
- [Loaded] com.logmein.logmeinguiagent.plist (LogMeIn, Inc. - installed 2019-01-23)
- [Not Loaded] com.logmein.logmeinguiagentatlogin.plist (LogMeIn, Inc. - installed 2019-01-23) [Not Loaded] com.oracle.java.Java-Updater.plist (? bb2b3d44 - installed 2018-03-28)
- [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2019-08-08) [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2019-08-08) [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2020-01-12)
- [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-09-19)
- [Loaded] com.leapfrog.connect.shell.plist (? e1bb9ec0 - installed 2011-12-21)
- [Not Loaded] com.logmein.logmeinserver.plist (LogMeIn, Inc. - installed 2019-01-23) [Loaded] com.logmein.raupdate.plist (? 7133201d - installed 2012-07-31)
- [Not Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-03-28)
- [Loaded] com.google.keystone.agent.plist (? 0 - installed 2020-02-05) [Loaded] com.google.keystone.xpcservice.plist (? 0 - installed 2020-02-05) [Other] com.mackeeper.MacKeeperAgent.plist (? 0 - installed 2019-02-23)
- [Running] Garmin Express Service (? - installed 2013-03-03)
- /Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app
- [Not Loaded] PhotoStreamAgent (App Store - installed 2038-01-18)
- Modern Login Item /Applications/iPhoto.app/Contents/Library/LoginItems/PhotoStreamAgent.app
- [Not Loaded] HP Device Monitor (HP Inc. - installed 2017-10-24)
- /Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helpers/HP Device Monitor Manage
- r.app/Contents/Library/LoginItems/HP Device Monitor.app
- [Not Loaded] HP Product Research (HP Inc. - installed 2017-10-24)
- /Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Rese
- arch Manager.app/Contents/Library/LoginItems/HP Product Research.app
- Flip4Mac WMV Plugin: 2.3.2.6 (? - installed 2010-02-19)
- AdobePDFViewerNPAPI: 17.012.20098 (Adobe Systems, Inc. - installed 2019-12-19) FlashPlayer-10.6: 32.0.0.321 (Adobe Systems, Inc. - installed 2020-01-21) Silverlight: 3.0.50106.0 (? - installed 2010-05-09)
- Flash Player: 32.0.0.321 (Adobe Systems, Inc. - installed 2020-01-21) iPhotoPhotocast: 7.0 (? - installed 2009-12-24)
- CitrixICAClientPlugIn: 11.0.0 (? - installed 2009-12-22)
- AdobePDFViewer: 19.021.20061 (Adobe Systems, Inc. - installed 2019-12-19) CouponPrinter-FireFox_v2: 5.4.0 (? - installed 2015-09-14)
- GarminGpsControl: 4.0.4.0 Release (? - installed 2012-11-02)
- JavaAppletPlugin: Java 8 Update 171 build 11 (? - installed 2018-05-27)
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- iMac Upstairs 2020-02-10
- SBVirtualMic: 1.1.0 (Screaming Bee Inc - installed 2020-01-05)
- Rakuten Cash Back - App Store (installed 2019-12-23)
- Citrix online plug-in (installed 2009-09-11) Flash Player (installed 2020-01-12) Flip4Mac WMV (installed 2010-02-19) Java (installed 2018-05-27)
- Time Machine information not available without Full Drive Access. 3 local snapshots
- Last local snapshot: 2020-02-10 08:02:19
- System Load: 1.20 (1 min ago) 1.30 (5 min ago) 1.30 (15 min ago) Nominal I/O speed: 4.88 MB/s
- Write speed: 84 MB/s
- CPU Usage Snapshot: Type Overall System 3 %
- Idle 94 %
- Process (count) CPU (Source - Location) Other processes 19.27 % (?)
- accountsd 0.25 % (Apple)
- SystemUIServer 0.13 % (Apple) ContactsAccountsService 0.13 % (Apple)
- Process (count) RAM usage (Source - Location) EtreCheck 517 MB (App Store) com.apple.WebKit.WebContent.xpc (4) 162 MB (Apple) Safari 150 MB (Apple) com.apple.siri.embeddedspeech.xpc 80 MB (Apple) AMPLibraryAgent 77 MB (Apple)
- Top Processes Snapshot by Network Use: Process Input / Output (Source - Location) Other processes 935 MB / 1.13 GB (?) routined 0 B / 0 B (Apple)
- NotificationCenter 0 B / 0 B (Apple) backgroundtaskmanagementagent 0 B / 0 B (Apple)
- Physical RAM: 8 GB
- Free RAM: 1.03 GB Used RAM: 4.76 GB Cached files: 2.21 GB
- Software Installs (past 30 days):
- 2020-01-19 Full Deck Solitaire (1.80) 2020-01-21 Adobe Flash Player (10.3.183.11) 2020-02-06 XProtectPlistConfigData (2113) 2020-02-09 MRTConfigData (1.54) 2020-02-10 EtreCheck (5.4.8)
- ~/Library/LaunchAgents/com.mackeeper.MacKeeperAgent.plist /Applications/MacKeeper.app/Contents/Library/LaunchAgents/MacKeeperAgent.app/Contents/MacOS/MacKeeper
- Executable not found
- /Library/LaunchAgents/com.logmein.LMILaunchAgentFixer.plist
- /Library/Application Support/LogMeIn/bin/LMILaunchAgentFixer.app/Contents/MacOS/LMILaunchAgentFixer Executable not found
- Directory /Library/Logs/DiagnosticReports is not accessible. Enable Full Drive Access to see more information.
- Page 6